Refunds & Cancellation

About this store

BoostSpeed is currently an investor demonstration using Creativemark hosted checkout and a shared Stripe sandbox. No live charges are taken. Sample keys do not activate software, and sample README downloads are not software installers.

How to raise a request

Use the orders and cancellations contact below, identifying your order and whether you want to cancel or report a fault. A clear cancellation statement is enough; you do not need a particular form or a reason where a statutory change-of-mind right applies. Keep a copy and the sending date. The contact is unconfirmed in this draft; it is not a working support channel.

For a fault, describe the edition, device/OS and error without sending your full key or card details. We may seek proportionate evidence and troubleshooting, but will not require you to give up statutory remedies or deal only with the manufacturer. There is no separate voluntary change-of-mind guarantee beyond applicable rights in this draft.

United Kingdom: cancellation and digital delivery

For a qualifying distance contract for digital content, the normal cancellation period is 14 days from the day after the contract is made. Missing required cancellation information can extend it. For immediate supply, loss of that right requires prior express consent to start during the period, acknowledgement that the cancellation right will be lost once supply begins, and the required confirmation on a durable medium. Payment, a general terms checkbox or merely revealing a key is not enough.

We do not assert that the current checkout has achieved these conditions. If the required consent, acknowledgement or confirmation is missing, we will not rely on this exception or charge for content supplied during the cancellation period when you validly cancel.

United Kingdom: faulty digital content

Paid digital content must meet applicable quality, fitness and description requirements. Rights include repair or replacement within a reasonable time without significant inconvenience and at no cost. Where that remedy is unavailable or fails the statutory conditions, an appropriate price reduction, potentially the full price, is available. Rights for content we have no right to supply and for damage to your device or other content are preserved. A download or activation is not a waiver of fault rights.

European Union

Qualifying online digital-content contracts normally have a 14-day withdrawal period from conclusion. Loss on starting supply requires prior express immediate-performance consent, acknowledgement of losing withdrawal rights and the required contract confirmation. We do not represent that this is currently satisfied. National rules, including extensions for missing information, remain applicable.

Faulty or misdescribed digital content carries remedies under applicable national law implementing EU rules: bringing it into conformity free of charge within a reasonable time without significant inconvenience, or a price reduction or termination where the legal conditions are met. Required updates and remedies are not limited to a manufacturer's voluntary warranty or lost by starting delivery.

Australia

Australian Consumer Law guarantees cannot be excluded. For a major product failure, you can choose a refund or replacement, or keep the product and seek compensation for reduced value. A minor failure must be fixed free of charge within a reasonable time; if it is not, further remedies apply. Compensation for reasonably foreseeable loss may also be available. Different remedies apply to services. These rights are not limited by activation or a stated licence term. The ACL does not generally require a refund simply because you change your mind.

United States

Federal and state protections differ. The FTC's three-day Cooling-Off Rule does not cover purchases made entirely online; that is not a statement that you have no refund rights. Applicable state protections, warranties, misrepresentation rules and payment-card billing-error rights still apply. No UK or EU cooling-off rule is imposed as a limit on rights available under US law.

Refund handling and card disputes

Any refund due must be issued within the applicable statutory time limit, normally to the original payment method unless you agree otherwise. Your bank's posting time is separate; no specific Stripe or bank arrival time is promised. Sandbox refunds do not represent money being returned from a live sale. Where a licence is lawfully cancelled and refunded, stop using it; any deactivation must be consistent with your legal rights.

You may contact your card issuer or payment provider at any time and should observe its deadlines. Reporting a concern to us is optional assistance, not a prerequisite, and does not pause issuer deadlines. Raising a dispute does not by itself cancel a licence or authorise key revocation. We do not impose chargeback fines, demand a waiver or make a statutory refund conditional on withdrawing a dispute. Relevant order, payment, delivery and correspondence records may be shared to investigate the claim. Tell us about an existing dispute so that we can coordinate the remedy and avoid a duplicate reimbursement.

Provisional operator & contact

The operator name is provisional and unverified. Missing details below are placeholders, not working contact channels or a verified company record.

Operator name

Creativemark (UK) Limited

Registered address

[Registered address to be confirmed]

Company registration number

[Company registration number to be confirmed]

Registration jurisdiction

[Registration jurisdiction to be confirmed]

Orders, cancellations and complaints

[Support contact to be confirmed]

Privacy requests

[Privacy contact to be confirmed]

Contact telephone

[Contact telephone to be confirmed]